Nyumba PLatformProperty Masters
Nyumba PLatform
Last Updated: June 2026
Nyumba Platform (“Nyumba,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
We are a property marketplace connecting property owners with property seekers across Tanzania. We act as a data controller for the personal data you provide to us. This Privacy Policy applies to all users of Nyumba Platform.
Please read this Privacy Policy carefully. By using our Platform, you agree to the collection and use of your personal data in accordance with this policy.
Nyumba Platform
We are a platform that connects property owners with property seekers, facilitating property discovery and contact unlocking.
| Category | Data Collected | Purpose |
|---|---|---|
| Registration Data | Full name, email address, phone number, location, user role | Account creation and identification |
| KYC Data (Property Owners) | ID type, ID number, date of birth, residential address, ID photos (front/back), selfie with ID | Identity verification and platform safety |
| Property Data | Property title, description, price, bedrooms, bathrooms, size, address, location, images, amenities, property type, category | Property listing and display |
| Payment Data | Payment method, transaction ID, amount, date, phone number (for ClickPesa) | Payment processing via ClickPesa |
| Communication Data | Messages, inquiries, feedback, support requests | Facilitating communication and providing support |
| Data Type | Description |
|---|---|
| Device Information | IP address, browser type, operating system, device type |
| Usage Data | Pages visited, time spent, features used, search queries |
| Location Data | Approximate location based on IP address |
| Cookies | Session data, preferences, analytics, and tracking data |
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Registration data | Contractual necessity |
| KYC Verification | KYC data | Legal obligation and safety |
| Property Listing | Property data | Contractual necessity |
| Payment Processing | Payment data | Contractual necessity |
| Contact Unlock | Phone numbers, email | Contractual necessity |
| Communication | Email, phone number | Legitimate interest |
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Platform Improvement | Usage data, analytics | Legitimate interest |
| Security | Device data, IP addresses | Legal obligation |
| Marketing | Email address (with consent) | Consent |
| Customer Support | Communication data | Legitimate interest |
| Legal Compliance | All relevant data | Legal obligation |
When you pay to unlock owner contact details:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| ClickPesa | Payment processing | Phone number, payment amount, transaction reference |
| Hosting Provider | Website hosting | Account data, property data |
| Email Service | Notifications and communications | Email address, name |
| Data Shared | Who It’s Shared With | When |
|---|---|---|
| Property Details | All Platform users | When listing is published |
| Owner Contact Details | Property Seekers who pay | After successful payment |
| Seeker Phone Number | Property Owners | After successful payment |
| KYC Status | Property Administrators | During verification process |
We may share your data if required by law, regulation, or legal process, or to protect the rights, property, or safety of Nyumba Platform, our users, or others.
You are responsible for maintaining the security of your account password. We recommend using a strong, unique password and enabling two-factor authentication where available.
In the event of a data breach that affects your personal data, we will notify you and relevant authorities as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Account Data | Until you delete your account, plus 30 days |
| KYC Data | 7 years (legal requirement) |
| Property Listings | Until you delete the listing, plus 30 days |
| Transaction Records | 7 years (legal requirement) |
| Usage Data | 2 years |
| Messages | 2 years |
| Marketing Preferences | Until you opt out |
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
You have the right to request a copy of the personal data we hold about you.
You have the right to request correction of inaccurate or incomplete personal data.
You have the right to request deletion of your personal data (subject to legal obligations).
You have the right to receive your data in a structured, commonly used format.
You have the right to object to the processing of your data for marketing purposes.
You have the right to request restriction of data processing.
If you have given consent for data processing, you have the right to withdraw that consent at any time.
Cookies are small text files stored on your device that help us improve your experience on our Platform.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic Platform functionality |
| Session Cookies | Keep you logged in during your session |
| Preference Cookies | Remember your settings and preferences |
| Analytics Cookies | Help us understand how users interact with the Platform |
| Security Cookies | Help protect against fraud and unauthorized access |
You can manage cookie preferences in your browser settings. However, disabling essential cookies may affect Platform functionality.
Nyumba Platform is not intended for children under 18. We do not knowingly collect personal data from children under 18. If we discover we have collected data from a child under 18, we will delete it immediately. If you believe a child has provided us with personal data, please contact us.
Nyumba Platform is based in Tanzania. Your data may be transferred to, stored, and processed in Tanzania and other countries where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers.
| Communication Type | Consent Required |
|---|---|
| Service Communications | No (contractual necessity) |
| Newsletters | Yes (opt-in) |
| Promotional Offers | Yes (opt-in) |
| Property Alerts | Yes (opt-in) |
| Surveys | Yes (opt-in) |
You can opt out of marketing communications at any time by:
All payments on Nyumba Platform are processed through ClickPesa, a secure Tanzanian payment gateway.
ClickPesa collects:
ClickPesa does not share:
We store transaction records but do not store payment card information. All payment data is handled by ClickPesa in accordance with their privacy policy and security standards.
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
In the case of significant changes, we will notify you by email or through the Platform.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
You also have the right to lodge a complaint with the Tanzanian data protection authority.
We collect additional data (KYC documents) to verify your identity. This is required by law and for platform safety. This data is kept securely and shared only with authorized personnel for verification purposes.
We collect your phone number, which is used for payment verification and to share unlocked property owner details. Your phone number is shared with property owners when you unlock their contact details.
Seeker submits phone number
↓
Seeker pays via ClickPesa
↓
Payment is confirmed
↓
Owner's contact details are unlocked
↓
Owner receives seeker's phone number
↓
Both parties can communicate
| Who | What Data is Shared |
|---|---|
| Seeker to Owner | Phone number (registered on Platform) |
| Owner to Seeker | Phone number, email address (as provided in listing) |
| Question | Answer |
|---|---|
| What data do you collect? | Name, email, phone number, location, and usage data |
| How is my data used? | To provide, maintain, and improve our services |
| Is my data shared? | With service providers (ClickPesa) and other users (during contact unlock) |
| How can I manage my data? | Through your account settings or by contacting us |
| How long is my data kept? | As long as you have an account, plus legal retention periods |
| Question | Answer |
|---|---|
| What additional data do you collect? | ID documents, address, date of birth |
| Why is KYC required? | To verify your identity and ensure platform safety |
| Question | Answer |
|---|---|
| What data is shared with owners? | Your registered phone number (when you unlock contact) |
| Can I control what is shared? | You choose when to unlock contact |
By using Nyumba Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.
| Topic | Key Points |
|---|---|
| Data Collection | Name, email, phone, location, KYC documents, property data, payment data |
| Data Use | Account management, KYC verification, property listing, payment processing, communication |
| Data Sharing | ClickPesa (payments), Property Owners/Seekers (contact unlock), legal authorities (when required) |
| Data Security | Encryption, access control, secure servers, regular audits |
| Your Rights | Access, rectification, erasure, portability, objection, restriction, withdrawal of consent |
| Contact | support@nyumbaplatform.com |
All properties thoroughly verified
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Quick & transparent process
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